FAQ'S

Install Center

Can we get your products professionally installed? Can we get your products professionally installed?

YES - We partner with Overland Van Project to have a full service install center.

How do I contact your install center? How do I contact your install center?

General

Do you offer warranty for your products? Do you offer warranty for your products?

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 30 days of noticing any defects.

It does not cover damage, improper use, or other issues that are not attributable to a manufacturer defects.

Is DOT Rating required for seating? Is DOT Rating required for seating?

While having a DOT Rating can provide more piece of mind, it is typically not required in any RV or campervan.

Ensuring a strong installation and proper reinforcement is however vitally important!

We would never sell a product we wouldn't use ourselves.

Can I visit Alpine Van Works? Can I visit Alpine Van Works?

YES - However, we do require a scheduled visit. Send us an email to Sales@AlpineVanWorks if you would like to swing by and view any of our products or to chat about install center needs.

Shipping & Delivery

How long does it take to get my products? How long does it take to get my products?

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

How much does shipping cost? How much does shipping cost?

We offer FREE SHIPPING on all our products with the EXCLUSION of the products found under Seating & Sleeping and our Interior Panel Kits.

Is there free shipping? Is there free shipping?

YES - We offer free shipping on all our products with the EXCLUSION of the products found under Seating & Sleeping and our Interior Panel Kits.

Do you ship internationally? Do you ship internationally?

Yes, we ship our products all over the globe. Our website isn't able to calculate the increased shipping, taxes and duties, though, so please email us to inquire about costs.

Please include your shipping address and specific items of interest in order for us to provide a quote!

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

What happens if my orders arrives with damage? What happens if my orders arrives with damage?

We inspect all of our products before they leave the warehouse, if there is damage that occurs during shipping, we need you to contact us immediately. That way we can submit a claim with the carrier.

Please send photos of the damaged product along with the packaging in which the product arrived.

Returns & Refunds

Do you offer refunds? Do you offer refunds?

Yes, we offer full refunds on items NOT YET SHIPPED.

Please enquire for more information about our Refund policy.

Do you offer returns? Do you offer returns?

Due to the nature of our products we do not accept returns. All items are FINAL SALE.

Exceptions can be made. Please inquire for specific needs and requests.

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